Our Booking Terms & Guests Obligation
The Guest agrees:
1) To permit the owners and agents reasonable access to the property to carry out any urgent maintenance. Where possible prior arrangements will be made.
2) Not to sublet or share the property, except with persons nominated on the booking form.
3) The maximum number of persons allowed at the property is clearly stated, and must not be exceeded (Owners reserve the right to refuse entry to the property or to terminate the hire without notice and without refund in the event of a hirer breaching this condition). No additional guests are allowed to visit the accommodation or stay overnight without prior permission of Windermere Holiday lodges
4) Any problems you may encounter with the property must be reported to the owner as soon as possible and not left until the day of departure or returning home.
5) To keep the property and all furnishings, fixtures, fittings and effects in the same state of cleanliness, repair and condition as they were in at the commencement of the stay.
Park Rules & Operations – Limefitt
All stays at these holiday parks are subject to separate park rules and guests agree to follow these rules during their stay which includes going to reception to register on arrival. A copy of these rules is available within the lodge and upon request
You will be staying on an operational holiday park which means work may be undertaken from time to time by the park owners during your stay. Although we will always try to inform guests in advance if something may impact on a stay and if we have prior knowledge. We cannot be held responsible or accept any liability for park operations of which are outside of our control and which we have no knowledge of.
Damage charge
When accepting our booking terms guests accept responsibility for any damage caused by any member of their party (including pets) and agree to pay in full for any costs incurred as a result.
This includes the cost of any damage to furniture, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay.
Anything broken or damaged should be repaired or replaced with an article of similar type or value to the satisfaction of the owner. If this is not possible any damage or breakage should be reported to the agent.
The owner reserves the right to raise an invoice for the cost of any damage, replacements or repairs caused during a stay within a reasonable time after departure. We will provide an explanation together with photographic evidence wherever possible.
Security deposit
On occasions a £100 security deposit in advance of a stay which will be required. This will only be called upon under advice if there is damage to furniture, fittings, goods, or to the property itself or loss of keys or to cover any extra cleaning over and above that reasonably expected after the duration of the stay. If not called upon then it will be refunded within 7 days of departure. A security deposit will be required without exception for single sex groups, mixed sex groups under 25 years old and all overseas guests.
Single sex groups/groups of young persons
Your stay will be on a family park. As such bookings for single sex groups will only be allowed where all persons in the group are over the age of 25. Bookings for mixed groups of young persons will be allowed where all persons in the group are over 18. No stag or hen parties are permitted without exception. When accepting these bookings a security deposit will be required along with some additional information about a stay. Specific park rules which are appropriate will be pointed out and written assurance sought from the person who is making the booking that these requirements will be followed. The park management will ask people to leave if there are reports of noise or unsociable behaviour. No refund will be given should this happen.
Electricity & Gas
Is included in the rental, however we reserve the right to take an additional charge if usage exceeds what is the norm for the time of year/number in the party.
Linen/Equipment/Food
Clean bed linen and towels (one standard sized hand and bath towel per person and tea towel/kitchen towel) are included in the cost of the hire of the lodge.
Where a property accepts an infant a travel cot and high chair may be provided or hired. Guests should bring their own baby bedding and linen.
All properties are self catering and no food is provided.
Disabled access
All lodges have steps leading up to the decking and front door. Most lodges may therefore be unsuitable for wheelchair users, people with mobility problems or the elderly. Guests should check with us before booking.
No Smoking
All lodges are non-smoking and guests are requested not to smoke inside any of the lodges. If there is evidence of smoking and a lodge needs to be de-odorised then a charge of £100 will be taken.
Payments & additional fees
A non-refundable deposit of 25% or £100 per lodge is required to secure a booking. Payments should be made by bank transfer.
The balance of the rental should be paid 56 days (8 weeks) before the commencement of the holiday. The full rental is payable if you are due to occupy a property within the 56 days (8 weeks) period from the date of booking.
Tariff
This is updated and published on our website
Cancellation
If the guest wishes to cancel their booking, he/she should advise us immediately by telephone, followed by a confirmatory email.
If only a deposit has been paid then this is non refundable. Once the balance has been paid (i.e within 8 weeks of a stay) then a refund will only be made if we are able to relet the lodge. The amount will depend on the rental
If we are not able to re-let, the owner shall be entitled to retain all payments already made, and to recover, if not already paid, the balance of the hiring charge. Cancellation of bookings due to “Acts of God” or matters beyond our control will not be accepted where access is still possible to the property.
To cover against any potential financial loss which may be incurred by cancelling a stay (in line with our cancellations policy) we recommend all guests consider taking out a suitable travel insurance/cancellation policy.
Arrival and departure times
Lodges are usually available 4.00 pm on the day of arrival (this will be confirmed on a lodge by lodge basis on the arrival information) and must be vacated BY 10.00 am on the day of departure. This allows time to have the lodge ready for both you and the following arrivals. It may be possible for an earlier entry time to be arranged but this must be done in advance and there may be a small charge for this service. We kindly ask that guests do not enter their lodge before 4pm to ensure it is cleaned, prepared and/or checked for arrival.
Similarly if the lodge is not vacated by the designated departure time we reserve the right to charge for overstaying by up to £50.
Non-Availability of Property or equipment
If for any reason beyond the agent’s control, a property becomes unavailable for the dates booked, all rent paid in advance will be refunded in full where alternative accommodation cannot be offered. The hirer shall have no further claims against the owners or agents. If a property becomes uninhabitable during a stay LDLH will make every effort to offer suitable alternative accommodation if it is available. If none is available, we shall offer a refund of monies paid to us on a pro rata amount depending on the length of stay prior to departure.
If something in or as part of the property becomes unavailable (e.g. washing machine, dishwasher, wi-fi etc.)we accept no liability whatsoever although we will endeavour to put things right as soon as possible if we are able.
Transfer of booking/amendments
In exceptional circumstances and at our discretion, we will permit the guest to transfer their booking to another date at the same property (subject to availability) or another property.
Property information and website accuracy
Whilst every effort is made to ensure the accuracy of information given either written, verbally or on the website and all representations are made in good faith, no such representations will create any liability on behalf of the owner. There may be changes made to certain equipment provided in lodges and we cannot be held responsible for this although where possible we will try and replace or provide this as appropriate.
Whilst to the best of our knowledge the details relating to any lodge were correct at the time of enquiry or booking, we reserve the right to make alterations and will endeavour to advise the Holidaymaker of any such alterations where we consider they will impact on a stay. We cannot accept responsibility for any changes or closures to area amenities, attractions or services offered by a third party mentioned in any correspondence or on the website.
Whilst we do not normally accept pets we cannot say categorically there has never been a dog in the lodges, anyone with a severe allergy should seek confirmation before booking. Guide dogs are allowed in our lodge
If a price of a booking has clearly and obviously been recorded within the booking system in error then we reserve the right to amend this to the correct price. We will contact the guest as soon as possible after any error is discovered and will give the guest option to continue with the booking or a full refund will be made.
Lost Property
We will retain lost property items for 28 days from the date of departure if they are found by our representatives or the independent cleaning teams. Please inform us if you have left anything behind and we will endeavour to return it as soon as possible if it has been found. No food or drink items will be retained. A £15 minimum charge will be passed for return of items to cover the collection, packaging and time involved in returning the item
Cause for Complaint
If there is a complaint, it must be reported immediately to allow us, where possible, to redress the situation. It is too late to report a problem after your holiday and no compensation or redress will be allowed once a holiday has been completed. Whilst everything will be done within our power to attend to repairs to the lodges, furniture or equipment during a stay, no guarantees can be given.
No refunds or compensation will be considered if any breakdown should occur unless the problem is not rectified within a reasonable time and will have impacted on a guests stay. Any compensation given will be proportionate to the issue arising and may take the form of a discount off a future stay. The maximum level of compensation for a cleaning related issue is £50.
We will investigate all complaints and will endeavour to resolve a valid complaint within 7 days of receipt.
We are not responsible for any services provided by Parkdean Resorts at Limefitt any complaints relating to these should be directed to the Park Management. We will also pass on any complaints we receive about such services in the same way.
Liability
We accept no liability for any loss, damage, sickness or injury, howsoever caused, which may be sustained, during the holiday to the guest, or any member of the guest’s party or any invited person, or any car and it’s contents, or any possession of the guest or any member of the guest’s party. Compensation payments will not apply where we cannot fulfil our obligations due to unforeseeable circumstances such as natural disaster, adverse weather conditions, health risks and epidemics, fire and other similar factors beyond our control. We reserve the right to make changes without notice, and are not responsible for errors or omissions.
Data Protection
Information that Windermere Holiday Lodges has collected from your booking will be held in confidence and will not be passed onto any other person without your permission.
Important note
Once you have received your receipt and confirmation of your booking, you must check it carefully and report any discrepancies or errors immediately. We reserve the right to modify our booking terms and conditions at any point. A copy of the latest booking terms and conditions is available on our website.
Loyalty Discounts
All guests who book Fell View Lodge again through Windermere Holiday Lodges will usually receive a 10% discount on a return stay
We reserve the right to amend these terms and conditions at any time in the future.
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